Is kept until
When you use our websites
25 months from your last known interaction with us.
When we need to verify your age
No information is retained, unless required for another purpose in this list.
When you book a room, table or function
Booking information that you provide directly to a venue is normally held for 1 year from the end date of the booking. However, some of our venues use a booking diary and these diaries are kept for 2 years after they have been withdrawn from use.
Contractual paperwork relating to bookings is kept for 2 years after the contract has concluded.
When you make a booking online, we keep booking information for 13 months from the date of your last booking. However, if you ever opt in to receive direct marketing, this period is extended.
When you make a payment or request a refund
6 years from the date of the transaction. Payment card details are not retained unless they are faxed to us by your booking agent, in which case they are held until the booking has been completed and paid for.
When you use our Wi-Fi service
13 months from the date you last used our Wi-Fi. However, if you ever opt in to receive direct marketing, this period is extended.
When you sign up for direct marketing and when we send you direct marketing
For as long as you remain opted-in then for a further 25 months from your last known interaction with us.
If you opt out of direct marketing
We will keep your name, email address and postal address indefinitely, so that we can ensure we don’t accidentally send you direct marketing messages again without you having first opted back in.
When we carry out profiling
13 months from your last known interaction with us. However, if you ever opt in to receive direct marketing, this period is extended to 25 months.
When you use our gift cards or participate in our loyalty schemes
6 years from the date of your last purchase or refund.
When you enter any of our competitions
Normally 4 months after the end of the competition, but please check the rules for each competition before you enter.
When you play pub poker in our pubs
Please check the privacy notice for the tournament you want to play in.
When you submit queries, compliments or complaints
1 year from the date of the last correspondence on the matter.
When you participate in guest surveys
25 months from the date of the survey.
When we record promotional photos, video or audio
Please ask the staff at the venue for further information.
When we record CCTV images or emergency audio
CCTV is kept for 31 days and emergency audio is kept for 6 years, both measured from the date of the recording. However, in some situations, these periods may be extended.
When we record telephone calls to our offices
3 months from the date of the recording.
When an accident occurs
6 years from the date of the accident, or 3 years from the age at which a child becomes an adult, or 3 years from the date of settlement of a claim, whichever occurs last.
When we impose a ban on visiting our venues
Please refer to the information sent to you when the ban was imposed or to the local Pubwatch scheme rules on the Pubwatch scheme website.
When you make a request to exercise your data protection rights
Information about your request and our response will be kept for 12 months from the date of our final response to you.
When information is relevant to a legal or insurance-related action, proceeding or claim