Where can I buy a Great British Pub Card?
The Great British Pub Card  can be purchased from www.greatbritishpubcard.co.uk or via selected retail outlets across the UK.  Alternatively, you can purchase a digital code delivered by email from here
How can I pay for an Great British Pub Card?
When purchasing a Great British Pub Card online, you are able to pay using credit or debit cards. 
What values is the Great British Pub Card available in?
The Great British Pub Card is available in any denomination from a minimum of £5 to a maximum £250
Where can I spend my Great British Pub Card?
You can spend the Great British Pub Card, at any of over 1,800 great Greene King pubs and restaurants. You can find details of sites local to you by clicking here.
What can I buy with an Great British Pub Card?
The Great British Pub Card can be used to purchase food, drinks or at participating wacky warehouse, play times in participating pubs only.  For a full list of participating pubs, please visit the website www.greatbritishpubcard.co.uk
Can I use my Great British Pub Card against a night time stay in Good Night inns
Your Great British Pub Card can not be used against a stay in a Good Night Inns
Is there an expiry date on the Great British Pub Card?
There is an expiry date of twelve months from the date of purchase on all Great British Pub Cards, at which point the gift card is no longer usable and any unused balance expires and is forfeited.
How do I spend my Great British Pub Card?
When you visit a participating pub with your Great British Pub Card, use the card as a payment method at point of order at the tillpoint.  If the value of the food and/or drink higher than the balance of the Great British Pub Card, you can pay the difference using cash, credit or debit card.  If the value of your order is lower than the balance on the Great British Pub Card, the value will be deducted from the balance on the card, and your card can be used on future visits.
On a Great British Pub Code, any balance remaining will be transferred to a new code after redemption.
How long can I use the Great British Pub Card for?
You can use the gift card for a maximum of one year from purchase, or until the funds are depleted and the card becomes inactive.
Do I need to activate my Great British Pub Card?
No.  When you purchase your gift card online or in a pub, the card will be activated and ready for use.
How can I check the balance on my Great British Pub Card?
You can find the balance of your Great British Pub Card by going to http://www.showmybalance.com
What my Great British Pub Card is lost or stolen?
If your Great British Pub Card is lost or stolen, please report it to us immediately using the telephone number in the terms and conditions leaflet provided with the card.  Please have as much details as you can to hand, including card details such as date and place of purchase, card value and details of card usage.  We can then cancel the existing card and issue a replacement.
What if my Great British Pub Card is declined?
If you need any assistance from Customer Care team, please go to our
"Get in Touch" page by clicking here
What do I need to do when giving the Great British Pub Card as a present?
When giving the Great British Pub Card as a gift, please wherever possible include the receipt and the terms and conditions that the card was provided with.  When purchasing online, you will be given the option to send as a gift to a recipient (different address), where receipts and terms and conditions will be included.
Can I reload my Great British Pub Card?
This function is not currently available, but we are working to ensure you can reload your Great British Pub Card whenever you want.
Is there a limit to the maximum value on my Great British Pub Card?
There is a maximum balance of £250 on a Great British Pub Card at any one time
What is a Great British Pub e-gift?
A Great British Pub e-gift is the Great British Pub Card deliverable by either email or text message.  These are then able to be redeemed in participating pubs.
Who can I send a Great British Pub e-gift to?
Email gift cards (or 'e-gifts') can be sent to anyone with a valid email address. Text message e-gifts can be sent to anyone with a UK mobile numbers starting with 07
When I order an email or text message e-gift for a friend, how will I know it has been sent?
After you’ve made payment you should receive an email detailing your order and confirming the delivery of your gift card.
What if the Great British Pub e-gift is not received?
Email our team on gifts@greatbritishpubcard.co.uk with your details and they'll respond to your query as soon as possible.
How do I spend a Great British Pub e-gift received by email or text message?
Just show the email (either on your smartphone/device or as a print-out) or text message at the point of payment where it will be redeemed
Do I have to spend all the money on my gift card/e-gift in one go?
No, you don’t. If there is any remaining balance on your gift card, feel free to come back and spend it before the expiry date.
Where can I find out what the remaining balance is on my e-gift?
Every time you redeem an e-gift received via email or text message, you should receive an automatic message telling you what you have left to spend.
Can I order in bulk/corporate Great British Pub Gift Cards/e-gifts?
Yes, please go to our Corporate page by clicking here
I have an issue with my gift card, but I can't find the answer here. Whom should I contact?
If you need any assistance from Customer Care or would just like some further information, please go to our
"Get in Touch" page by clicking here

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